At Sebastian Cruz Couture, we believe in no-hassle returns or exchanges. We care about you looking your best, and our priority is your satisfaction.

If you have questions before starting a return, please review our verified customer reviews or contact our support team so we can guide you through the correct option.

An exchange can be requested within 7 days following delivery.

Accessories may be exchanged within 7 days of receiving them. The customer is responsible for shipping costs. Please note that garments are covered under a separate policy.

A return for refund on accessories can be requested within 7 days following delivery. All returns require authorization from one of our customer service representatives. Unauthorized returns will be refused.

Return shipping costs are the responsibility of the customer. Refunds are issued after the accessories have been inspected. Garment products are covered under a separate policy.

If an order is refused, unclaimed, or returned to Sebastian Cruz Couture because delivery could not be completed for reasons beyond our control, including refusal of delivery, failure to collect the package, or an incorrect shipping address provided by the customer, the customer is responsible for return shipping charges and any applicable reshipping fees.

Returned orders are held for 30 calendar days from the date they are received back at our facility. During this period, customers may arrange reshipment by contacting our customer service team.

If no instructions are received within 30 days, the order will be considered abandoned. Sebastian Cruz Couture reserves the right to dispose of, repurpose, or resell the merchandise. No refund, replacement, or store credit will be issued for abandoned orders. Refusal of delivery does not constitute a return under this policy.

If you have a special event or deadline that you need your garments by, please tell us before completing your purchase or within 24 hours of placing your order. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed before purchase, but we will always do our best to accommodate your needs when we have advance notice.

Turnaround time for garments is approximately 14-16 business days to make, not including holidays or weekends, plus 2-3 days for delivery. If you would like to expedite faster, a separate checkout link will be sent with the rush fee. Rush fees are based on urgency and number of items, typically ranging from $80-$200, and will be communicated before approval.

All garments are handmade for every customer upon order. This applies whether you select a ready-to-wear size or choose Custom with your own measurements. Because of this made-to-order process, garments follow a separate policy.

• Garments must be new, unworn, unwashed, free of perfume or applied scents, and returned in the original packaging with original tags attached.
• Return for store credit or exchange requests must be initiated within 7 days of receiving the item.
• All garment returns require written preauthorization from our customer service team.
• If garment tags are removed, the item will be considered used and will not be eligible for store credit or exchange.

To initiate a return for store credit or exchange, email hello@sebastiancruzcouture.com with your order number and reason for return or exchange. If fit is the issue, note that jackets include extra fabric in every seam, so they can often be tailored up to two sizes larger or smaller without requiring a return or exchange.

Custom items made using custom measurements are not eligible for returns. We may allow an exchange with a 30% restocking fee from the retail price, then make new garments based on updated measurements. If a garment return is approved, it will be for store credit minus the 30% restocking fee.

We accept exchanges of equal price on non-custom garments within 7 days following delivery upon written approval. Fit issues that cannot be tailored must be communicated to Sebastian Cruz Couture within 7 days following delivery.

Rush fees are not credited in the event of a return or exchange. Return or exchange requests on rushed orders must be requested within 24 hours of receiving the original order.

If you purchased garments by selecting Custom for sizing and provided measurements, an exchange may be possible with either a 30% restocking fee from the retail price or store credit minus 30% of the price paid.

If finished garments are so far off in sizing that they cannot be tailored locally, we may remake the garments with corrected measurements at no charge, upon factory approval and proof through photos with measurements. This process is allowed one time in an effort to make the order right.

To request this, contact hello@sebastiancruzcouture.com and provide photos showing the sizing issue. The original garments are not needed by us, so you are welcome to keep them.

Once your sizing is approved, we will keep your measurements on file for future orders. If your measurements change, you must let us know at the time of your next order. If you select a ready-to-wear size, that size will be made unless another request is communicated in writing within 24 hours of placing the order.

Using a coupon code does not disqualify you from requesting a return for store credit or exchange under the policy above. When using promotional codes, free accessories are not included and promo codes cannot be combined with other offers.

Black Friday and Cyber Monday orders are final sale.

For returns and exchanges, please contact us with your order number and reason for return or exchange.

Email: hello@sebastiancruzcouture.com