GarmentsCan I customize my jacket?

Yes! You can change the lapel cut and even the color to achieve a specific contrasting look. Simply purchase the jacket or look you want, then contact us immediately after checkout with your order number and customization details, and we will make the modifications to your order.

AccessoriesCan I customize my pocket square?

Yes. We often do events and weddings where clients request a specific combination of colors to match their ensemble or event. As long as fabrics are in stock and colors are available, we can do custom combinations.

Please note that custom pocket squares are not returnable or exchangeable.

SizingHow do I know my size?

We recommend purchasing our garments in the same size you typically wear. If you are unsure, visit your local tailor or department store for measurements so they can help confirm your size.

SizingWhat if I need adjustments after receiving my items?

This is normal for custom suiting and ready-to-wear suiting. All adjustments, tailoring, and final customizations are the responsibility of the customer. Sebastian Cruz Couture does not pay for additional tailoring expenses. Under special circumstances, exceptions may apply at the approval of Sebastian Cruz Couture.

TailoringWhat happens if my jacket is a little too tight?

All of our jackets are handmade with an extra 4 inches of fabric on the inside. With basic tailoring, a jacket can often be adjusted up to two sizes larger.

OffersDo you offer bulk discounts?

Yes. We offer bulk discount pricing when you purchase more than one qualifying item in a single order.

  • 2 items: 20% off your entire order
  • 3 items: 30% off your entire order
  • 4 items: 35% off your entire order
  • 5+ items: 40% off your entire order

You can still get a free pocket square with every jacket you purchase. Bulk pricing cannot be combined with promotional discount codes, and special promotions cannot be redeemed on top of another offer.

OffersHow do I get my free pocket square with my jacket?

First, add your jacket to your cart. Then browse our pocket squares and add your preferred pocket square to your cart. The pocket square will automatically be discounted to free in the cart.

ShippingHow much does shipping cost?

We offer free shipping worldwide.

ShippingHow long does shipping typically take?

All garments are handmade for every customer. Production typically takes 14-16 business days, and shipping is usually an additional 2-3 business days. Orders containing only accessories usually ship within 24-48 hours.

If you have a special event or occasion that requires delivery by a specific date, contact us before purchasing. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed before purchase, but we will always try to accommodate your needs when contacted beforehand.

ReturnsCan I return my custom jacket or custom items?

Customized items are not returnable because they are made specifically for you based on your measurements, creations, and ideas. Exceptions may be allowed if there is an error on our end.

To request help with a product, please contact Sebastian Cruz Couture customer service.

ReturnsCan I return my unworn non-custom order?

Yes, though some exceptions apply. Please review the full return policy for eligibility, timing, and return condition requirements.

ReturnsWhat is your exchange policy?

We do accept exchanges, though some exceptions apply. To exchange a product, please contact Sebastian Cruz Couture customer service.

OrdersHow can I cancel my order?

If you would like to cancel your order entirely, please contact us. We will attempt to accommodate the request if it is made within 24 hours of the order being placed. If the order has already shipped or entered production, we will not be able to accept a full order cancellation.

Product CareHow do I know my Sebastian Cruz Couture item is authentic?

Please contact our customer service team for details or questions about authenticity.

SupportHow can I contact customer support?

Our customer service team is available Monday-Friday, 10am-7pm EST. Call us at 833-643-6264 or use the contact page for support.